Profile
experienced working in direct management and analyzing various service platforms, ranging from online shopping malls, VOD (offline, live) services, virtual environments, video platforms, web pages, and service advancements.
Conducting wireframe planning and service planning carried out by Google Analytics and Keywords including systematic planning. Assisting in problem solving and finding out the root cause of the problem and develop a productive scope for problem solution.
While working in the WishHome, I was able to see a 30% increase in activity on the actual page by defining customer characteristics and requirements and providing UI and UX for customers.
I can fluently speak and write 2 different languages English and Korean, I am also a beginner in Chinese and in progress with developing my language skills.
As for my skills for data and testing, I can use Google Analytics and Google Optimize I have a deep understanding of the web by having experience developed by dealing with development languages like HTML, CSS, JavaScript, Java, JSP, Oracle, MySQL, etc. for the web. Freely available using XD, Figma, and PowerPoint for wireframes and all of which have experience in work.
My greatest strength is that I am a great learner and can adapt to changes, that I can actually use various tools and experienced in planning various platforms with good collaborating with teams.
I also have international experience as I have worked in countries like Denmark, Nepal, Hawaii (education), Republic of Korea and Malaysia which provides me with diversity in culture and regions.
Experiance
Project Manager
- • Investigating in-depth insights regarding user experience by Google Analytics.
- • Developing and conceptualizing a comprehensive planning document strategy for the brand.
- • Delivering engaging customer experiences and A/B testing all new planning document strategy by Google Optimization.
- • Successful delivery of Project Planning and tracking one week ahead of schedule.
- • Improving site to increase its visibility by SEO.
- • Management of Google Optimization.
- • Organizing and leading Communication with other teams to reach decisions for goal.
- • Reporting technical issues with offer solutions and suggest for the current problems
- • Create of service history book by Notion.
- • Investigating another platform with suggest New Project.
- • Communication with other companies for new services.
- • Collaborating with the marketing team, Sales, and designers to ensure the creation and delivery of tailored experiences for the digital user.
2020 - 2020
Septem, Korea
PFM platform
- • Investigating in-depth insights financial industry user experience requirements.
- • Producing high quality planning document solutions through wireframes, flow diagrams, storyboards, site maps, and prototypes by Power Point with XD.
- • Collaborating with the designer, and internal and external developer to ensure the creation and delivery of tailored experiences for the digital user.
EX Live
- • Developing and conceptualizing a comprehensive planning document strategy for the brand.
- • Collaborating with the designer, and internal and external developer to ensure the creation and delivery of tailored experiences for the digital user.
2019 - 2019
(Intern)
Bebold Communications, Korea
Support Convention
- • Respond to telephone inquiries, providing quality service to customers.
- • Gangwon-do workshop preliminary planning and on-site progress
- • planning and supporting for Rise Event in Hongkong with Thailand Road Show.
- • Check risks in advance and plan solutions.
Translation & Service Support
- • Respond to questions and concerns about service.
- • Ensured customers were satisfied with every part of the flooring experience.
- • Listen attentively to customer needs to ensure a positive customer experience in the ship.
- • Finding and solving internal inconvenience of Korean customers
- • Resolved customer problems and complaints by clarifying the issue, explaining the best solution, and following up with cases.
2020 - 2022
PLAY Co.,Ltd, Korea
Quality Assurance
- • Identified, documented, and reported bugs, errors, interoperability flaws and Problems from user.(App: Azar, Hakuna)
- • User Profile inspection.(App: Azar)
- • Efficiently Service monitoring.(App: Azar)
- • Create weekly report(App: Azar)
- • Resolving user inquiries(App: Azar)
- • Suggestion and management of broadcasting regulations.(App: Hakuna)
- • Chat inspection(App: Hakuna)
2018 - 2018
Ppaegdabang Coffee Shop, Korea
Barista
- • Respond to questions and concerns about service.
- • Excellent communicator with a strong customer focus.
- • Taking orders, making, and serving drinks and snacks.
- • Responsible for training for new hires.
2015 - 2015
New Core Outlet, Korea
Department Store Security
- • Receiving guest and ensure they are comfortable.
- • Communication with helping customers.
- • Provide parking instruction, guidance, assistance to customers.
